FAQ's & Terms of Service
Frequently asked questions
Share details about your shipping policies, item returns, or customer service.
Share details about your shipping policies, item returns, or customer service.
Share details about your shipping policies, item returns, or customer service.
Copyright 2022 ©Frequency of Love, LLC. All Rights Reserved
1. WHAT INFORMATION WE COLLECT FROM YOU.
1.1. Personal Information vs. Non Personal Information.
Our primary goal in collecting information from you is to provide you with an efficient and helpful experience while using the Website. In order to do so, the Website collects two types of information about you, Personal Information and Non Personal Information. “Personal Information” refers to information that lets us know the specifics as to who you are and which can be used to identify, contact or locate you. We may also collect and use Personal Information to verify your identity when you are making purchases via the Website. Examples of Personal Information include your first name together with your last name, your credit card number, your mailing address and/or email address, and your phone
number. Generally, we collect Personal Information when you use the Website to make product purchases, fill out surveys, correspond with us, choose to submit testimonials, stories, photos or the like to the Website, or otherwise
volunteer information about yourself. The Website does not collect Personal Information from you unless you voluntarily provide it. You are responsible for ensuring that any Personal Information you provide is truthful, accurate and up-to-date. We will collect and store Personal Information you decide to provide to us for our records, but we are not liable to you if the information you provide is not accurate. “Non Personal Information” refers to information that does not by itself identify you or a specific individual. Examples of Non Personal Information we may collect include demographic information, which web pages of ours are most often visited and which of our products are either receiving the most purchases or website visits. We may collect Non-Personal Information through any of the methods discussed above as well as automatically through use of industry standard technologies discussed further below.
1.2. Access and Change to Personal Information.
Upon written request, 528 Hz will use reasonable efforts to allow users to update or correct Personal Information previously submitted but only to the extent such activities will not compromise privacy or security interests. Also, upon a user’s written request, 528 Hz will functionally delete the user and his or her Personal Information from the database where such information is stored; however, it may be impossible to delete a user’s entry without some residual information being retained because of the nature in which backups of data are maintained.
1.3. Information You Provide To Us.
You will have the opportunity to provide us with Personal Information and Non-Personal Information, which we will collect directly from you as follows:
For customers purchasing products. If you make purchases at our online store, we will collect and maintain your name, email address, mailing address, telephone number, purchased product information, credit card number (or check or money order information if using such payment methods while ordering via mail), order tracking number, referring URL, IP address and a password. If you purchase a gift certificate at our online store, we will also collect the name, email address, mailing address, and telephone number of the recipient. Before confirming your order, you will have the opportunity to review the order form and make changes and additions to the information it contains and these changes will automatically be kept for future use. If you cancel an order or do not complete an order, we may collect and use any email address or other information that you have entered as we would collect and use it if you had completed an order.
1.4. Information Collected Through Technology.
We or our third party service providers may collect information from visitors to the Website regarding the referring URL, your IP address, which browser you used to come to the Website, information regarding your domain server, the country, state and telephone area code where your server is located, your type of computer, timestamp data and the pages of the Website that you viewed during your visit. Some of this information is gathered through the following technologies:
IP Address. You can visit many areas of the Website anonymously without the need to become a registered user. Even in such cases, we may collect IP addresses automatically. An IP address is a number that is automatically assigned to your computer whenever you begin service with an Internet Service Provider. Each time you access the Website and each time you request one of our pages, our server logs your IP address. Standing alone, your IP address is not necessarily personally identifiable.
Web Beacons. 528 Hz may use a variety of other technical methods for tracking purposes, including web beacons. Web beacons are small pieces of data that are embedded in web pages and e-mails. We may use these technical methods in HTML e-mails that we send our users to determine whether they have opened those e-mails and/or clicked on links in those e-mails. The information from use of these technical methods may be collected in a form that is personally identifiable.
2. USE AND DISCLOSURE OF PERSONAL INFORMATION.
2.1. Use of Personal Information and Non-Personal Information.
We use Personal Information and Non-Personal Information in order to fill your orders, to communicate with you about your orders or other requests and to send you informational and promotional materials, including about upcoming 528 Hz promotions and events. In addition, we may use Personal Information and Non-Personal Information to learn more about our community and/or customers so we can improve our products, promotions, and events. Specific examples of how we may use your information that we collect are as follows:
System Administration. We use your IP Address and other information discussed above in Section 1.4 for the purposes of system administration, to assist in diagnosing problems with our server, to monitor our system performance and the level of activity on the Website in general and about specific portions of our Website and how the traffic on our Website is apportioned and from where it may come, and to gather broad demographic information about our Website visitors
and customers, so we can make it easier and more convenient for you to navigate and use the Website, and make our Website more useful and better targeted for you and our community in general.
Notices to Recipients Regarding Orders or other Requests. If you have made a purchase via the Website, we may use your Personal Information to send one or more emails regarding your order, including regarding customer service issues. We may also telephone you regarding fulfillment of your order.
Newsletters & Promotional Emails; Opt-Out Option. We may offer free electronic newsletters and promotional emails regarding upcoming products, promotions, events and/or services offered on the Website. We may use your Personal Information to send you newsletters and emails periodically listing current products, promotions, events and/or services, or other items available for purchase on our website or from our marketing partners or sponsors. However,
you have the choice to opt-out of receiving such newsletters and promotional emails for products and/or services offered on the Website by sending an email to us at firstname.lastname@example.org and/or following the instructions in our
promotional email. Once we have processed your opt-out request, we will not send you promotional emails with respect to products and/or services offered by us through the Website unless you opt back in to receiving such communications directly.
marketing and advertising materials.
Contact Information. If you contact us by telephone, email, or letter, we may keep a record of your contact information, correspondence or comments. If you report a problem with the Website, we may collect this information in a file specific to you. In addition, if you provide us feedback through the Website, by email or by calling us, we may ask for your name and email address in order to send you a reply. You may contact us at email@example.com to request the removal of this information from our database, subject to section 1.2.
2.2. Disclosure of Personal Information.
Service Providers. We may disclose your Personal Information to our third-party service providers, including companies we retain to manage or host the Website, companies we retain to fulfill product purchases or to provide services to you on our behalf, and companies we retain as consultants to conduct research on our behalf. These third parties may not use your Personal Information other than to provide the services requested by us. For example, we will release your credit card number to confirm payment and release your name and mailing address information to the mail or delivery service to deliver and track products that you ordered. With respect to Non-Personal Information, we also share website usage information we gather from visitors to the Website who have received a targeted promotional campaign with our third-party advertising service partners for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. For this purpose, we and our third-party service partners may note some of the pages you visit on the Website through the use of web beacons. In addition, we may provide aggregated statistics about our customers, sales, traffic patterns, and related Website information to third parties. We reserve the right to use or disclose Non-Personal Information in any manner.
Links to Other Websites. Our website may contain links to third party web sites to which we have no affiliation. 528 Hz does not share your Personal Information with those web sites and is not responsible for their privacy practices. 528 Hz suggests you read the privacy policies on those third-party web sites.
Change in Control. If 528 Hz or its parent company were to merge with or be acquired by another company or if it were to cease operations, your Personal Information may be transferred to the surviving or acquiring company. At that point,
3.1 We may from time to time send you email or other communications regarding current promotions, specials, and new additions to the Website. If you have supplied us with your telephone number(s) you may receive telephone calls from us with information or requests for information regarding an order, you have placed. You may “opt out” or unsubscribe from our newsletters and non-transactional related emails and disclosures to third parties for promotional purposes by following the unsubscribe instructions in any email you receive from us or by sending an email to firstname.lastname@example.org. Being removed from our email list does not mean that you will automatically be removed from our regular mailing list. If you would like to be removed from our mailing list completely, you will need to contact us at email@example.com.
4. SAFEGUARDING YOUR PERSONAL INFORMATION.
4.1. Our Security Measures.
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third-party banking institutions, process agents and distribution institutions. They receive the information they need to verify and authorize your credit card transactions and to ship your order. When collecting credit card information for online purchases, we offer secured server transactions that encrypt your information in transit to prevent someone from intercepting it and misusing it. When you access your account information, the information is kept on a secure server. Furthermore, all the customer data we collect is protected against unauthorized access by physical security means. Although 52 Hz uses reasonable efforts to safeguard the security of your Personal Information, transmissions made on or through the Internet are vulnerable to attack and cannot be guaranteed to be secure. In addition, submissions made via email are not protected by SSL technology and are vulnerable to interception during transmission. You hereby acknowledge that 528 Hz is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
4.2. Protecting Yourself.
You are solely responsible for safeguarding and maintaining the secrecy of your User ID, passwords and/or any account information in your possession or control. Please be careful and responsible whenever you are online. The Website contains links to third parties who may collect information directly from you. Each of the websites linked from the Website have separate privacy policies and data collection practices, independent of 528 Hz, and 528 Hz has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites nor does 528 Hz make any warranties or representations about the contents, products
or services offered on such websites or the security of any information you provide to them. You can learn more about Internet privacy from government websites such as www.ftc.gov/privacy/. In addition, it is important to keep us updated with your most current contact information. You may ask us in writing via mail or email at firstname.lastname@example.org to have the information on your account deleted, updated, or corrected, subject to Section 1.2; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Note that we may retain changed or deleted information for archival or other purposes.
5.1. Changes To Our Policy.
5.2. Children, Parental Consent Policy.
The Children’s Online Privacy Protection Act imposes certain requirements on websites directed toward children under 13 that collect information on those children, or on websites that know they are collecting Personal Information from children under the age of 13. This Website is intended only for use by adults who are actual or potential purchasers of 528 Hz products and services. 528 Hz does not target or market to, and the Website is not intended for use by children under the age of 13. We request that children under the age of 13 not submit any Personal Information to us via the Website. As one measure to ensure that we do not gather Personal Information from children, we require that all individuals provide a valid credit card number before completing a purchase order. If we learn that we have inadvertently gathered Personal Information from children under 13, we will attempt to notify such child’s parent or guardian and erase such information from our records, unless the child’s parent or guardian consents to our maintaining such information.
5.3. Contact Us.
The Website has been approved to provide general information about Frequency of Love and to offer the opportunity to purchase 528 Hz products. The information provided on the Website is not intended to provide medical advice. You should not construe 528 Hz publication of any content on the Website as any warranty or guarantee of any strategy, recommendation, treatment, action, or application of any product. Users of the Website should be aware that no regulatory agency has deemed the products described herein to be effective or intended to diagnose, treat, cure, or prevent any disease.
The Website contains information about products and therapies authorized in the United States, and is intended for a United States audience. If you live outside the United States, you may see information on the Website about products or therapies that may not be available or authorized in your country.
2. FREQUENCY OF LOVE’S PROPRIETARY RIGHTS
written permission. The Website and any necessary software or other technology used in connection with the Sites (“Software”), the collection, compilation, assembly and arrangement of Content, all images, photography, graphics,
artwork, text, and other information and material found on the Website, regardless of source, all Marks and other intellectual property relating thereto and all information and data collected through the Website (all of
which are included in and as the “Content”), is owned by 528 Hz and/or its subsidiaries, affiliates or other designees, its suppliers or partners, is used under license granted to 528 Hz and contains proprietary and confidential
information that is protected by all applicable intellectual property and other laws. All trademarks, logos, trade names, trade dress, product and service marks, individually or combined with one another, including the words “Frequency of Love” and the 528 Hz and the Frequency of Love “Seed of Life” logo, and all stylized and/or graphical depictions of all of the foregoing and all logos and slogans, individually and/or as may be combined with one another, (collectively the “Marks”) and whether or not registered, are owned by and are proprietary to 528 Hz or other designees, or other third party owners who have granted 528 Hz the right and license to use its marks (“Third Party Marks”). You may not use or display the Marks or Third-Party Marks in any manner without the prior written consent of the applicable owner. This includes use of the Website address or Marks in page text, as key words, meta tags or any other “hidden text.” Other product or service names, logos, graphics, page headers, button icons and scripts are trademarks or trade dress of 528 Hz or other designees and may not be used in connection with any other product or service in any manner, but especially not in a manner that is likely to cause confusion in the marketplace or in any matter that disparages or discredits the owner, 528 Hz or its affiliated companies. 528 Hz may use any such material in any manner for any reason without your consent, fee or obligation to account to you in any way, and, unless you and 528 Hz agree otherwise in writing, 528 Hz is and shall be the sole and exclusive owner.
otherwise exploit any of the Content, in whole or in part, without the express written permission of 528 Hz or, in the case of content licensed by 528 Hz from third parties, the entity that is credited as the copyright holder of such licensed content. Except as set forth above, nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Content without the written permission of 528 Hz. Any and all rights not expressly granted herein are reserved by 528 Hz. The Website and the information contained and referenced herein are for informational purposes only. Request for permission to reproduce any information contained on the Website should be addressed to 528 Hz at the address listed on our website.
You agree that you will not directly or indirectly export, re-export, or knowingly permit the export or re-export, of the Website or any Content to any country or otherwise use the Website or any Content in violation of any applicable export or other laws and regulations of the U.S. or any other country.
3. USE OF THE WEBSITE AND CONTENT
You agree not to use the Website or the Content to: (i) restrict or inhibit others from using and enjoying the Website; (ii) gain unauthorized access to other accounts on the Website, or other computer systems or networks; (iii) store, collect or disclose any information except as strictly necessary to use the Website; or (iv) impersonate or otherwise misrepresent any person or entity, or make false or misleading indications of origin or fact. You agree not to use the Website or the Content to transmit or upload: (i) unauthorized advertising, promotional materials, junk mail, “spam,” chain letters or any other form of unauthorized solicitation; (iii) any material that violates or infringes the rights of third parties; (iv) any virus or any programs or component designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment; (v) any material that is unlawful, threatening, abusive, harmful, harassing, defamatory, tortuous, hateful, racially, ethnically or otherwise objectionable, obscene, sexually explicit or
indecent. Without limiting the foregoing, you agree to comply with all applicable laws, rules and regulations that apply to your use of the Website. You, and not 528 Hz, shall be responsible for ensuring that your use of the Website and
If a product you purchase does not match the description on the Website, as your sole and exclusive remedy you may return the product at your expense, unused, to 528 Hz and receive a refund of your purchase price. Items in your shopping cart will reflect the most recent price displayed on the item’s product detail page. Prices are frequently updated to adjust for different sales, limited pricing, and other discounting. Therefore, prices on the product detail page and in your cart may change after such updates to reflect the current prices. Placing items in your cart does not reserve the current prices shown at that time, and prices are reserved only by placing an order. From time to time, despite our efforts,
a small number of the items in our catalog may be mispriced. Please note that such errors or inaccuracies may be related to product descriptions, pricing, and availability. In the event of a pricing error, 528 Hz will take one of the following options: (i) if an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item; or (ii) if an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We apologize for any inconvenience.
If you are not satisfied with your purchase due to any errors or inaccuracies, you may return it in accordance with our return procedure. Discounts are limited time offers and are not valid with other offers. For shipping, cancellation, and other ordering questions, please contact our customer service representatives at email@example.com
5. DELIVERY & TIMING POLICY
528 Hz requires an active, valid billing phone number may require phone authorization for all online orders over $1,000. 528 Hz reserves the right to hold processing for any orders that have not received order authorization confirmation. 528 Hz reserves the right to hold processing until order information is confirmed for any and all orders if a valid billing & shipping telephone has not been provided. All products are shipped and set for delivery within six business days of the
6. DISCLAIMERS AND LIMITATIONS OF LIABILITY
THIS WEBSITE AND ALL CONTENT, FUNCTIONS, MATERIALS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THIS WEBSITE, ARE PROVIDED “AS IS,” WITHOUT ANY WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, TO THE FULLEST EXTENT PERMISSIBLE BY LAW, 528 Hz AND ITS SUBSIDIARIES AND AFFILIATES (A) MAKE NO REPRESENTATION OR WARRANTIES OF ANY KIND WHATSOEVER (i) REGARDING THE WEBSITE, THE CONTENT, OR ANY OTHER MATERIALS, INFORMATION AND FUNCTIONS MADE ACCESSIBLE BY OR ACCESSED THROUGH THIS WEBSITE, FOR ANY PRODUCTS OR SERVICES OR HYPERTEXT LINKS TO THIRD
PARTIES, OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE SITE OR ASSOCIATED MATERIALS OR ANY LINKED SITE; OR (ii) THAT THE MATERIALS ON THIS WEBSITE CONFORM TO YOUR LOCAL LAWS (IF YOU ARE ACCESSING THIS WEB SITE FROM A LOCATION OUTSIDE MARYLAND, YOU ACKNOWLEDGE THAT YOU ALONE ARE RESPONSIBLE FOR COMPLIANCE WITH YOUR LOCAL LAWS); (B) HEREBY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE, FREEDOM FROM MALICIOUS CODE, NON-INFRINGEMENT AND NONINTERFERENCE WITH YOUR USE OF ALL OR ANY PART OF THE WEBSITE. WITHOUT LIMITING ANY OF THE FOREGOING, 528 Hz MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE ACCURACY OR COMPLETENESS OF THIS WEBSITE, THE CONTENT, OR ANY OTHER MATERIALS, INFORMATION OR FUNCTIONS MADE ACCESSIBLE BY OR ACCESSED THROUGH THIS WEBSITE. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU, TO THE EXTENT THAT APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. 528 Hz MAY CHANGE THE WEBSITE AT ANY TIME, INCLUDING WITHOUT LIMITATION TO THE PRODUCTS AND PRICES DESCRIBED IN THE SITE, BUT DOES NOT ASSUME ANY RESPONSIBILITY TO UPDATE IT.
You shall indemnify, defend and hold harmless 528 Hz, its officers, directors, members, shareholders, employees, agents and representatives against all liability, demands, claims, costs, losses, damages, recoveries, settlements and
expenses including without limitation interest, penalties, attorneys’ fees, accounting fees, and expert witness fees arising out of or related to (i) your use of the Website or the Content and (ii) any breach or non-compliance by you
8. OPERATION OF WEBSITE & LEGAL
Although this Website may be accessible worldwide, not all features, products or services discussed, referenced, provided, or offered through or on the Website are available to all persons or in all geographic locations, or are appropriate or available for use in your jurisdiction. 528 Hz reserves the right to limit the provision and quantity of any feature, product or service to any person or geographic area in its sole discretion. Any offer for any
This website is not intended as a substitute for the medical advice of physicians. The reader should regularly consult a physician in matters relating to his/her health and particularly with respect to any symptoms that may require diagnosis or medical attention.
Any information received by Frequency of Love is not meant to disregard that of your Primary Healthcare Provider. If you are pregnant or nursing, consult your practitioner/midwife before consulting other services. Holistic well-being is a
lifelong journey that involves practice and is not free from adverse effects. We are not a licensed medical physician, and therefore do not prevent, diagnose, or claim to cure physical and mental diseases, disorders, and injuries. We are not certified to, nor do we intend to advise against the use of traditional medicine. Rather, we hope to educate people about the intrinsic self-healing abilities of our bodies when provided with a balance of mind/body/spirit well-being. The detox eBook is meant for education purposes only, and it remains your decision and liability to pursue any information indicated in your plan.